MOOTYARA’S Return & Exchange Policy

Yes you can, within 7 days of receiving an item ordered from the MOOTYARA online store (www.mootiara.my) or any of our physical stores if you are not completely happy with it.
Please note that refund or exchange can only be done with the items with similar value.

YOU MAY RETURN FOR EXCHANGE :

  • All item(s) must be returned to us undamaged, unsoiled, unwashed, unaltered, and unworn.
  • All item(s) must be returned in the original selling condition and include the original product packaging, price tags, and labels.
  • Items that are damaged, marked or found to have manufacturing error are acceptable for return and exchange. New item in good condition or another item with the same purchased value will be returned to the customer.

YOU MAY NOT RETURN FOR EXCHANGE :

  • Accessories such as scrunchies, brooch(es), face mask(s), and such are not returnable.
  • Inners such as the inner scarves and such are not returnable unless there is a manufacturing defect or parcel processing error.
  • Wrong washing, storing, or ironing methods that may cause product damage will not be entertained.
  • Pre-order item(s).
  • Sale items, collaboration items and purchases made with discount coupons are not returnable, exchangeable & refundable.
  • Damaged, soiled, washed, altered, and worn item(s) are not returnable by any chance.
  • Due to lighting effects, monitor’s brightness, contrast setting, etc., there could be some slight differences in the color tone of the pictures and the actual item.
  • Please note that any order purchased from Agents is not under Mootyara HQ’s responsibility.

RETURN FOR EXCHANGE PROCESS:
ONLINE STORE (www.mootiara.my)

Return & Exchange Method (Online):
STEP 1: Contact Mootyara’s Customer Service Team
STEP 2: Wait for request approval
STEP 3: Packing & Return
STEP 4: Share proof of airway bill
STEP 5: Exchange item will be sent after the product is received.

  • 14 working days from arrival of package for local and overseas delivery.
  • Item is in original condition with price tag and label
  • Item not damaged, washed or stained
  • Item has not been altered
  • Item(s) purchased from online can be exchanged with ONLINE and also through our showroom at Taman Dagang, Ampang

Our working hours are on Monday to Friday from 9 am to 6 pm, Saturday (1st & 3rd week) 9 am to 1 pm except Public Holidays.

Emails/messages sent outside these hours will be replied on the next working day. On Friday, email/messages after 1pm will be replied on the next working day. Rest assured any inquiries will be answered.

To check the return and refund status, you may contact our Customer Service Team via email/whatsapp.

BOUTIQUE
If the return tag is still attached and the item is in an unwashed, unaltered, and unworn condition, returns will be accepted for product exchange or refund only.

  • 14 working days from arrival of package for local and overseas delivery.
  • Item is in original condition with price tag and label
  • Item not damaged, washed or stained
  • Item has not been altered
  • Item(s) and proof of purchase must be presented at the cashier counter.
  • Item(s) return or exchange must be at any nearby outlets.