Downtime or data loss due to poorly performing services is a worrying issue; it can have negative impacts in terms of corporate reputation, business relationships, and confidentiality
In-house Information Technology services provided by in-house Information Technology Services departments are often required to protect confidential and critical business data since clients do not have direct and complete control over shared multi-tenant infrastructure in a hosted data center.
Global companies can no longer consider cost reduction as the main driver for outsourcing their Information Technology services
The evolution of Information Technology services has shown that among the various macroeconomic activities of countries, there is a forward movement through increased use of electronic data and telecommunication systems to leverage the economic and non-economic benefits of the 21st century.
Instead, these global organizations today are focusing on finding strategic Information Technology solutions with which they can enable their business to grow
Therefore, the nature and characteristics of information technology services are undergoing a significant shift from providing physical and operational data or facilities management to strategic data processing and communications activities.